Refund Policy

Last updated: 19 October 2026

1. Digital delivery

Every plan on this store is digital. Once your payment goes through, the eSIM QR code and setup details are emailed to the address you entered at checkout — usually within 5 to 10 minutes.

2. Full refund before you install

Changed your mind? As long as the eSIM hasn't been installed on a device, we'll refund you in full. No reason needed — email us your order number and we'll sort it out.

3. Full refund if it doesn't work

If the eSIM won't install, won't activate, or shows no data after you've followed the setup steps, contact us within 7 days of purchase. We'll check your order against our activation records and, where the fault is ours, send a replacement or refund you in full.

4. What we can't refund

Once a plan has been installed and used, we can't refund it unless there's a fault on our side. Data you've already used isn't refundable either.

5. How long refunds take

Approved refunds go back to the original payment method within 5 to 10 business days, depending on your bank.

6. Contact us

Email tonggl@uhuibao.com with your order number. If you can, include the eSIM's ICCID — it's the long number starting with 89, found under Settings → General → About on iPhone, or Settings → About phone → SIM status on Android. That's what lets us find your order quickly.